Skills Courses.
Your Qualifications.
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Your Qualifications.
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10th January 2024 | 3pm to 8pm
13th March 2024 | 3pm to 8pm
2 Priory Road, Dudley, West Midlands DY1 1HH
10th January 2024 | 12pm to 5pm
13th March 2024 | 12pm to 5pm
Lanchard House, Victoria Street, West Bromwich B70 8ER
10th January 2024 | 1pm to 6pm
13th March 2024 | 1pm to 6pm
1st Floor offices, 28-30 Park Street Walsall, WS1 1NG
10th January 2024 | 1pm to 6pm
13th March 2024 | 1pm to 6pm
3rd Floor, 31 Waterloo Road, Wolverhampton, West Midlands WV1 4DJ
Please note these are drop-in sessions so no need to book.
STEP UP YOUR SKILLSET.
Gain new skills and improve your life choices with SCL. Our courses offer alternative pathways for 16-18 year-olds in a highly supportive environment.
NCFE CACHE LEVEL 2 EXTENDED DIPLOMA IN HEALTH AND SOCIAL CARE
NCFE LEVEL 2 DIPLOMA IN SKILLS FOR BUSINESS
NCFE LEVEL 2 DIPLOMA IN CUSTOMER SERVICE
WHY US?
SPECIALISED SUPPORT
AWARDING BODY:
NCFE
COURSE TYPE:
Blend of Face to Face and Online
DURATION:
1-year
ENTRY REQUIREMENTS:
We recommend you have four GCSEs at grade E/2 or above, one being in English or Maths, to be best suited for this programme. You may also hold a relevant Level 1 qualification, plus an ability to operate at Level 1 in either English or Maths.
AGE:
For 16–18-year-olds. Learners aged 19+ may be eligible for funding if they have an EHCP.
COST:
The cost of tuition is fully funded for 16- to 18-year-olds. Bursary/financial support is available for those eligible. Refer to the SCL Bursary Policy for further details.
REGISTER INTERESTThis qualification covers a range of key subject areas in health and social care and includes a bank of optional units, allowing learners to pursue an interest in chosen subject areas.
Mandatory Units:
Safeguarding and Protection in Health and Social Care
Equality, Diversity and Rights in Health and Social Care
Communication in Health and Social Care
Working in Health and Social Care
Optional Units:
Mental Health and Well-Being
Nutrition for Health and Social Care
Common Care Disorders
Creative Activities in Health and Social Care
Health and Well-Being
Dementia Awareness
Infection Prevention and Control in Health and Social Care
End of Life Care
Learning Disability
Anatomy and Physiology for Health and Social Care
Term 1 – two full days 9:30 to 4:00 Vocational delivery
Term 2, 3 and 4 – one full day 9:30 to 4:00pm and one-half day 9:30 to 12:30pm.
REGISTER INTERESTThis qualification is for learners aged pre-16 and above and is suitable for use within a Study Programme. This qualification is ideal for learners who want to develop an understanding of the essential skills required to work successfully in a business environment, and gives them an understanding of business culture and responsibilities. This qualification also allows learners to develop the skills required to solve problems, communicate and work effectively with others, and gives them the opportunity to learn how to manage and improve their own performance in a business environment.
Optional Units:
Business Culture and Responsibilities
Deliver Customer Service in a Business Environment
Produce Documents in a Business Environment
Solve Problems in a Business Environment
Work With Others in a Business Environment
Communicate in a Business Environment
Contribute to Running a Project
Innovation in a Business Environment
Manage and Improve Own Performance in a Business Environment
Respond to Change in a Business Environment
Term 1 – two full days 9:30 to 4:00 Vocational delivery
Term 2, 3 and 4 – one full day 9:30 to 4:00pm and one-half day 9:30 to 12:30pm.
This qualification is suitable for learners aged 16 and above. This qualification is designed for those working in a customer service related role, or those who would like to develop knowledge of this area prior to commencing employment.
MANDATORY UNITS:
Deliver Customer Service
Understand Customers
Principles of Customer Service
Understand Employer Organisations
Manage Personal Performance and Development
OPTIONAL UNITS:
Communicate Verbally With Customers
Communicate With Customers in Writing
Deal With Incoming Telephone Calls From Customers
Make Telephone Calls to Customers
Promote Additional Products and/or Services to Customers
Process Information About Customers
Exceed Customer Expectations
Deliver Customer Service Whilst Working on Customers’ Premises
Carry Out Customer Service Handovers
Resolve Customer Service Problems
Deliver Customer Service to Challenging Customers
Develop Customer Relationships
Support Customer Service Improvements
Support Customers Through Real-Time Online Customer Service
Use Social Media to Deliver Customer Service
Resolve Customers’ Complaints
Gather, Analyse and Interpret Customer Feedback
Support Customers Using Self-Service Equipment
Provide Post-Transaction Customer Service
Health and Safety Procedures in the Workplace
Manage Diary Systems
Provide Reception Services
Contribute to the Organisation of an Event
Buddy a Colleague to Develop Their Skills
Employee Rights and Responsibilities
Develop Working Relationships With Colleagues
Principles of Equality and Diversity in the Workplace
Processing Sales Orders
Meeting Customers’ After Sales Needs
Handling Objections and Closing Sales
Deal With Incidents Through a Contact Centre
Carry Out Direct Sales Activities in a Contact Centre
Negotiate in a Business Environment
Bespoke Software
Throughout academic year (39 weeks) One full day 9:30 to 4:00pm and one-half day 9:30 to 12:30pm.
REGISTER INTERESTWORK EXPERIENCE
We understand the difference that experiencing the real world of work can make to your achievement on your course and your ability to make good decisions for your future which is why, as part of your education programme, you will take part in a minimum of 24 hours’ of work experience.
During your programme, you will receive opportunities to experience a range of careers which link directly to your qualification and also careers outside your subject area which might interest you, link to a hobby or subject you enjoyed at school so you can explore the world of work and where your education at SCL could lead!
Participating in work experience allows you to enhance your personal development and knowledge of the sports industry or other industries you are interested in.
You will gain insight into what it will be like to join the workforce, whilst developing your communication, IT, time management and team working skills which are valued by employers in every industry.
By developing your skills and knowledge through work experience and direct engagement with employers, you will increase your opportunities to secure meaningful employment, an apprenticeship or progression to further study upon completion of your course.
Further careers information, advice and guidance and support securing an appropriate work experience placement will be provided through our Careers Leader, our team of Progress Coaches and your Tutor.
EMPLOYMENT
Upon successful completion of your study programme, you will receive information, support and guidance on a variety of aspects to support you in securing meaningful employment. This will form the basis of your tutorial sessions, in addition to the academic monitoring and target setting.
HIGHER EDUCATION (INCLUDING APPRENTICESHIPS)
Upon successful completion of your programme, you will be eligible to progress onto a relevant higher education degree programme. Should you decide to combine further study with employment, you will be eligible for an apprenticeship within a relevant industry/sector job role.
INFORMATION, ADVICE & GUIDANCE
SCL are nationally accredited for information, advice and guidance and we are trained in these areas to help you with your development.
Our Careers Leader oversees our careers information, advice & guidance strategy. Each learner will receive impartial and relevant guidance to support a successful transition onto their next step of their professional journey, wherever that may be.
Our Careers Leader is dedicated to supporting you to understand your career options and how to get there. This is underpinned by a programme of work experience and continual development of work-ready and life skills.
PERSONAL DEVELOPMENT PROGRAMME
Our passionate team of Progress Coaches will deliver SCL’s Personal Development Programme, which will consist of a blend of group workshops and individual development meetings, aimed to add significant value to the progress and development of each learner.
The programme will include key themes such as morals and values, mental health awareness, healthy relationships, digital skills, and careers, and will form part of your timetable, with a scheduled 1.5 hours per week.
Your Personal Development Programme will allow you to stand out from the crowd. You will develop the behaviours, attitudes and values, inspired by sport, which are transferrable into the professional world, supporting you to receive the best possible opportunities for your future.
In addition, the Progress Coach team will support learners through an online ‘Essentials’ programme, aiming to grow their social awareness and develop them for success.
ENGLISH & MATHS
If you are yet to pass a qualification in English and/or maths prior to starting your programme with SCL, you will be required to study one or both alongside your qualification in sport.
We know that English and maths can be challenging and have invested in our services to help you overcome that challenge. Upon course completion, the skills you acquire will be evidenced by either a Functional Skills or a GCSE qualification.
This qualification covers a range of key subject areas in health and social care and includes a bank of optional units, allowing learners to pursue an interest in chosen subject areas.
Mandatory Units:
Safeguarding and Protection in Health and Social Care
Equality, Diversity and Rights in Health and Social Care
Communication in Health and Social Care
Working in Health and Social Care
Optional Units:
Mental Health and Well-Being
Nutrition for Health and Social Care
Common Care Disorders
Creative Activities in Health and Social Care
Health and Well-Being
Dementia Awareness
Infection Prevention and Control in Health and Social Care
End of Life Care
Learning Disability
Anatomy and Physiology for Health and Social Care
Term 1 – two full days 9:30 to 4:00 Vocational delivery
Term 2, 3 and 4 – one full day 9:30 to 4:00pm and one-half day 9:30 to 12:30pm.
REGISTER INTERESTThis qualification is for learners aged pre-16 and above and is suitable for use within a Study Programme. This qualification is ideal for learners who want to develop an understanding of the essential skills required to work successfully in a business environment, and gives them an understanding of business culture and responsibilities. This qualification also allows learners to develop the skills required to solve problems, communicate and work effectively with others, and gives them the opportunity to learn how to manage and improve their own performance in a business environment.
Optional Units:
Business Culture and Responsibilities
Deliver Customer Service in a Business Environment
Produce Documents in a Business Environment
Solve Problems in a Business Environment
Work With Others in a Business Environment
Communicate in a Business Environment
Contribute to Running a Project
Innovation in a Business Environment
Manage and Improve Own Performance in a Business Environment
Respond to Change in a Business Environment
Term 1 – two full days 9:30 to 4:00 Vocational delivery
Term 2, 3 and 4 – one full day 9:30 to 4:00pm and one-half day 9:30 to 12:30pm.
This qualification is suitable for learners aged 16 and above. This qualification is designed for those working in a customer service related role, or those who would like to develop knowledge of this area prior to commencing employment.
MANDATORY UNITS:
Deliver Customer Service
Understand Customers
Principles of Customer Service
Understand Employer Organisations
Manage Personal Performance and Development
OPTIONAL UNITS:
Communicate Verbally With Customers
Communicate With Customers in Writing
Deal With Incoming Telephone Calls From Customers
Make Telephone Calls to Customers
Promote Additional Products and/or Services to Customers
Process Information About Customers
Exceed Customer Expectations
Deliver Customer Service Whilst Working on Customers’ Premises
Carry Out Customer Service Handovers
Resolve Customer Service Problems
Deliver Customer Service to Challenging Customers
Develop Customer Relationships
Support Customer Service Improvements
Support Customers Through Real-Time Online Customer Service
Use Social Media to Deliver Customer Service
Resolve Customers’ Complaints
Gather, Analyse and Interpret Customer Feedback
Support Customers Using Self-Service Equipment
Provide Post-Transaction Customer Service
Health and Safety Procedures in the Workplace
Manage Diary Systems
Provide Reception Services
Contribute to the Organisation of an Event
Buddy a Colleague to Develop Their Skills
Employee Rights and Responsibilities
Develop Working Relationships With Colleagues
Principles of Equality and Diversity in the Workplace
Processing Sales Orders
Meeting Customers’ After Sales Needs
Handling Objections and Closing Sales
Deal With Incidents Through a Contact Centre
Carry Out Direct Sales Activities in a Contact Centre
Negotiate in a Business Environment
Bespoke Software
Throughout academic year (39 weeks) One full day 9:30 to 4:00pm and one-half day 9:30 to 12:30pm.
REGISTER INTERESTWORK EXPERIENCE
We understand the difference that experiencing the real world of work can make to your achievement on your course and your ability to make good decisions for your future which is why, as part of your education programme, you will take part in a minimum of 24 hours’ of work experience.
During your programme, you will receive opportunities to experience a range of careers which link directly to your qualification and also careers outside your subject area which might interest you, link to a hobby or subject you enjoyed at school so you can explore the world of work and where your education at SCL could lead!
Participating in work experience allows you to enhance your personal development and knowledge of the sports industry or other industries you are interested in.
You will gain insight into what it will be like to join the workforce, whilst developing your communication, IT, time management and team working skills which are valued by employers in every industry.
By developing your skills and knowledge through work experience and direct engagement with employers, you will increase your opportunities to secure meaningful employment, an apprenticeship or progression to further study upon completion of your course.
Further careers information, advice and guidance and support securing an appropriate work experience placement will be provided through our Careers Leader, our team of Progress Coaches and your Tutor.
EMPLOYMENT
Upon successful completion of your study programme, you will receive information, support and guidance on a variety of aspects to support you in securing meaningful employment. This will form the basis of your tutorial sessions, in addition to the academic monitoring and target setting.
HIGHER EDUCATION (INCLUDING APPRENTICESHIPS)
Upon successful completion of your programme, you will be eligible to progress onto a relevant higher education degree programme. Should you decide to combine further study with employment, you will be eligible for an apprenticeship within a relevant industry/sector job role.
INFORMATION, ADVICE & GUIDANCE
SCL are nationally accredited for information, advice and guidance and we are trained in these areas to help you with your development.
Our Careers Leader oversees our careers information, advice & guidance strategy. Each learner will receive impartial and relevant guidance to support a successful transition onto their next step of their professional journey, wherever that may be.
Our Careers Leader is dedicated to supporting you to understand your career options and how to get there. This is underpinned by a programme of work experience and continual development of work-ready and life skills.
PERSONAL DEVELOPMENT PROGRAMME
Our passionate team of Progress Coaches will deliver SCL’s Personal Development Programme, which will consist of a blend of group workshops and individual development meetings, aimed to add significant value to the progress and development of each learner.
The programme will include key themes such as morals and values, mental health awareness, healthy relationships, digital skills, and careers, and will form part of your timetable, with a scheduled 1.5 hours per week.
Your Personal Development Programme will allow you to stand out from the crowd. You will develop the behaviours, attitudes and values, inspired by sport, which are transferrable into the professional world, supporting you to receive the best possible opportunities for your future.
In addition, the Progress Coach team will support learners through an online ‘Essentials’ programme, aiming to grow their social awareness and develop them for success.
ENGLISH & MATHS
If you are yet to pass a qualification in English and/or maths prior to starting your programme with SCL, you will be required to study one or both alongside your qualification in sport.
We know that English and maths can be challenging and have invested in our services to help you overcome that challenge. Upon course completion, the skills you acquire will be evidenced by either a Functional Skills or a GCSE qualification.
All our programmes help you unlock your potential and are developed, and quality assured to set you on a path to a future career.
Your dedicated tutor, progress coach and our support teams are dedicated to you and your development at SCL.
A dedicated team of specialists will support you if you are required to work towards these qualifications as part of your programme.
Our sport centred learning approach is based on the principles of sport, with a focus on how we engage and motivate you and develop you academically, mentally and physically.
We use Microsoft Teams to engage with learners, collaborate effectively and communicate efficiently.
We maintain an ethos and culture where you feel safe, feel comfortable to talk and know you will be heard.
Our programmes are unique and are developed to put you on track to a career.
We focus on giving you the experience and skills as part of your programme with SCL to secure future employment on your career journey.
At our centres you will always find a warm welcome and an inclusive and supportive learning environment.
